Terms & Conditions for OpenCartiha Products
Pay attention to the selected version
Due to the launch of the automatic download system and the fact that you can download the product file right after online payment, any mistake you make in choosing the product version is irreversible and the requested version will be available to you only after receiving the product re-payment. So be sure not to choose the open card version of the product you want to buy wrong!
New version only after presenting the store
Due to the fact that for most products, especially version 2 products, it is possible to offer a newer version, if you want a newer version of the products, announce your request by contacting the management before purchasing, after the relevant version is ready. And being in the store, you can buy the desired product version.
Product support terms
Support for all products is possible only through the customer support system and the free support period is only up to one month after purchase, support after one month is possible only with payment and is given only to customers who buy the product , Tickets related to product support must always be accompanied by the order ID in the store (or the domain address registered for the order), otherwise it will not be traceable.
Note that for support or troubleshooting you should not call by phone and only need to register a support ticket, also if you need support for any questions or problems after purchase, you should only register a ticket in the customer support system and in On non-holiday days up to 24 hours and on holidays up to 48 hours wait for an answer, you should never enter multiple tickets together, you should never call that you have registered a ticket and request a faster tracking ticket and you should not reply again to receive a faster response Send to the ticket and request a faster follow-up.
One of the things that must be observed to receive support is to apply for registration in only one way, if in different ways such as registering a ticket, sending an email, sending us a contact, sending a message to different messengers and ... Apply for a request, the support request will be the last priority to be answered, and after responding to all requests in the waiting queue, this request will be answered.
Extra Notes About Products (Customize, Compatible, Update, Download And ...)
All store products can always be used only for open cards with clean (non-manipulated) cores, if you use manipulated cores or custom corporate cores, the possibility of plugins not working in these cores It is high and the problems caused by the use of these cores will be solved only by paying the hourly support fee.
One important point to keep in mind is that any product may need to be compatible if installed in a format other than the default OpenCard template, if the product in the store is an option to do so. After being informed of this, this will be done only after paying the compatibility fee.
Due to the fact that preparing a new update for a product always requires a lot of time, receiving an update for all products comes with a fee, this cost varies depending on the amount of time from the date of purchase, the cost of receiving an update for all products up to The first month of purchase is free, until the first year it is accompanied by receiving 50% of the new product price, until the second year it is accompanied by receiving 75% of the new product price, and if more than 2 years have passed since your purchase, you must buy the product again . Apply to receive the update only through the customer support system.
Validity of store prices
Since the prices of the products are usually updated together, it should be noted that: "The price stated in the invoice when the customer orders is valid" and the store undertakes to purchase the product at the purchased price. Provide to the customer.
If the price of the product increases for various reasons, then the cost of services, services and extension plugins will change in the same way.
Purchase without taxation
Tax has been removed from all sections of the invoice in the store because none of the products are taxed.
Non-return of products
Because all products have a Persian demo (if you have an English demo, the criterion for delivering a Persian demo is the product) and the customer sees exactly what he buys before buying, all products are irreversible and irreplaceable, so the need Customers should be careful before buying, because no products will be returned after the purchase and can not be exchanged.
If you purchase plugins and modules available in the store in a locked form (due to the fact that currently the locked mode is not provided without Source Guardian and only locked mode can be provided with Source Guardian) you need to be aware that plugins And the modules are locked on the domain of the buyer's store and work only on this address, and to work the locked version with Source Guardian, the customer must before installing the product from the installation and activation of Source Guardian and its support up to version 12.0 Make sure on your host, also the PHP version of the host should be Minimum 5.6 and maximum 7.3. It is necessary to pay attention to these cases, because after the purchase, if there are any problems, we are not responsible for it.
Of the other conditions of purchase, is the installation of Vqmod in the store, be sure to install and enable it in uour store, if your store or host is in a state that you can not use the Vqmod, you will need to call us before you buy. If the product you want to buy has an XML file. The version without the Vqmod (Ocmod version) will be prepared for you, but if you let us know from this problem, the delivery of the OCMOD version will only be possible if the cost paid by you.
It is always necessary to keep the host and the store environment in the above conditions, and if any of the conditions of the host or store changes and leads to malfunction or non-performance of the purchased products, the other store support department is responsible for your problems. It will not have.
All products (our modules and our themes) have licenses and slump locks, and only in the domain that can be used when registered when registered and there is no possibility of domain change or license, if the customer's domain Under any circumstances, it can only be re-purchased (which leads to the production of new licenses) can use the product in another domain.
Ability to send access and management information
if you are buying a product that has the option of installation, installation, installation and compatibility with the template, and if you choose these options, you must send the necessary permissions for installation.
Also, if you want to do the installation yourself and you can not do it after purchasing the product, it must be possible to send host access and management, and of course you must pay the installation fee separately before sending the information. Then request the installation.
Lack of support if manipulation is detected by the user
In some cases, the administrator user enters the host without any technical knowledge, changes the open card or installs a module that has caused problems for the open card and other modules in any case. Follow-up is only possible by paying for hourly support, and we do not have free support for these items.
Stay up to date with our latest news and announcements
Always read our news and announcements through the Blog of this store And see the channels introduced in this store in Telegram, Soroush, Eitaa, Gap, iGap and other Iranian messengers.
Lack of product support for non-domain and shop owner buyers
OpenCartiha Shop Have This Right To Change Terms And Conditions Any Time, Customer Must View Last Update Time And Read Last Changes With View This Terms.
Last Update : 2023/05/26